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Tag Archives: Symantec Endpoint Protection

Definitions not updating from Symantec Endpoint Protection 11 console

July 19th, 2009. Published under Uncategorized. No Comments.

If you are unfortunate enough to have to deal with Symantec Endpoint Protection (version 11 particularly here), and you find your clients aren’t updating their virus definitions, here is a fix that worked for me.

  1. Download the newest definitions to your server from a Symantec FTP site.
  2. Move the .jdb file you downloaded to the “C:\Program Files\Symantec \Symantec Endpoint Protection Manager\data\inbox\content\incoming” folder (edit path if your installation is not default).
  3. Wait a little bit.

This seemed to “un-jam” the issue causing the clients not to update their definitions from the management console server.  Don’t know if this is a long-term solution…I have to monitor for a while.

Giving credit where credit is due: Thanks AussieRyan for this solution, found here on Symantec’s forums.